- Terms and Conditions
Terms and Conditions
COVID-19 UPDATE: It may take up to 60 days to deliver certain items. This is due to extra measures taken at Quarantine, Customs and minor delays experienced by shipping providers. However, we will do our best to ship your order as soon as possible.Thanks for your patience.
Welcome to Dici Australia, Australia's Premier online store for premium Aquascaping Supplies and Planted Aquarium Supplies.
This online store is an independent website owned by Dici Australia, ABN 48168151942. All our orders are packed and shipped out of our Sydney Warehouse.
We also offer wholesale supply of our products via our portal hosted via our website. Verified retailers will be provided with a login to purchase via our store.
Our shopping area provides you with valuable information on all our products. Please take your time to select your items and ensure that you do your own research to make an informed decision. If you require more information please don't hesitate to contact us prior to purchase for complimentary advice and information. Advice provided is general in nature and does not take into account your personal circumstances. We will not be held liable for any decision made in relation to this advice.
NOTE: Please read our Terms and Conditions carefully before placing your order. Proceeding to checkout signifies that a Buyer has read and accepts our terms and conditions.
Agreement to Terms and Conditions
These Terms and Conditions apply to the Dici Australia web site located at www.diciaustralia.com.au (the “website”).
The term 'Dici Australia' or 'us' or 'we' refers to the owner of the website. The term 'you' or 'your' or 'customer' refers to the user or viewer of this website. If you continue to browse, shop, access or otherwise use the website, you agree to these Terms and Conditions. If you do not agree, do not use the website.
You must read through these Terms and Conditions and agree to them prior to checkout on our site.
The information contained in this website is for general information purposes only. The information is provided by us, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. All information provided on this site is subject to change without notice.
Items in your shopping cart are not reserved until you have completed the checkout process. Orders are not binding until payment is received in full and accepted by Dici Australia. All payments are to be made or charged when invoiced. Payment for the full amount of the order must be received before we will process the order.
Payment for the order can be made by any of the following methods on checkout:
- Credit Card (Visa, MasterCard) - Immediate Clearance via the secure, 128-bit (SSL) CommWeb Online Gateway (provided by Commonwealth Bank of Australia)
- Direct Deposit - funds are sent directly to our bank account, and will take 1-2 business days to be processed.
Our bank account details are:
Account Name: Dici Australia
BSB: 062 217
Account Number: 1055 1615
Bank: Commonwealth Bank of Australia
When making payment by Direct Deposit, enter your name and Web Order No as reference.
Acceptance of your Order
We reserve the right to accept or reject your Order for any reason at any time. If We reject your Order you will receive a refund of any money paid
If you are under eighteen (18) years of age, you must have parental consent before ordering from this site.
Unfortunately, we are unable to cancel any orders, once placed. Items are automatically picked and dispatched by an automatic process, and cannot be stopped.
The majority of our stock is shipped directly from our Sydney Warehouse and some items are dropshipped from our suppliers.
We are confident that your items are in stock at the time of ordering. However, we cannot guarantee availability of every item, as from time to time, some goods may unexpectedly go out of stock, and we may not be able to fulfil all or part of your Order. Similarly, dropshipped items have their own delivery lead times that are out of our control.
If this happens, we will work diligently with our suppliers and endeavour to fulfil your order as soon possible, keeping you updated throughout this process. Our usual practice is that if we cannot fulfill an item within your order, at our discretion, we will suggest a similar item as a substitute, fulfil and deliver the remainder of your order, provide you store credit or process a refund for the unfulfilled items. We will inform you when this occurs.
We do not make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own inquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, we and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. We may reproduce Content sourced from our Suppliers in part or in full. We do not accept liability for the accuracy of this information.
Photos of Livestock (fish, invertebrates, coral, plants etc: Our website consists of photos of livestock taken by us or sourced from our Suppliers or their affiliates. These photos are for illustrative and informational purposes only and they are a representation of what the Customer will receive in their order. The colour, shape, pattern may differ slightly from what is depicted in the item photo. The packaging, casing and container that the product is packaged or planted in may differ. The item photo is used as a guide only and may differ from what you receive. For example, the shape and size of a rock or plant you receive may differ from what is depicted in the item photo. Plants may come in pots or in a cup, but they are still the same species in the product description.
We will endeavour to pack and handle our livestock with care and send the order in a timely manner. However, please note that sometimes, livestock may appear slightly different to the photograph in our website due to many attributing factors such as lighting, stress or living conditions. For example, particular plant species will appear green, and will not display their true red colour (as depicted in the product photo), until certain water additives and/or lighting are added.
If you have any doubt about the livestock photo or description, please contact our store before ordering.
The health and welfare of livestock we ship to Customers is our number one priority. When purchasing livestock, the Purchaser agrees that he/she has prepared a suitable tank in advance, so that they can effectively house their new livestock, on receipt, and they agree to purchase the appropriate equipment, water supplements, etc to effectively care for their new livestock. This includes, ensuring that the tank has:
- The correct water parameters, e.g. pH level, salinity, temperature, Nitrate/Nitrite, Ammonia level and other required water parameters, so effective acclimatization can be achieved
- Suitable tank mates - e.g. ensure that any predatory or unsuitable fish are not housed in the same tank
- Suitable tank type and size- Ensure that you have an aquarium which is adequate to house your livestock
- Suitable equipment that is required to maintain the health of your livestock: Filters, Lighting, Skimmers, Chillers, etc. E.g. a Wavemaker is required for certain types of coral.
All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusive. All prices are subject to change. For all prices, products and offers, we reserve the right to make adjustments (without notice) to reflect changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Stock level and price information on this website is updated frequently from our inventory and order processing system.
Our online store is very competitive. Therefore, we urge our Customers to make an informed decision prior to purchasing.
All of our aquariums listed on our website are available for sale at the time of publishing. However, if a model goes out of stock, it may take up to 60 days to be received by our warehouse. If you have any queries, please contact us before ordering.
We ship only within Australia at this time. We do not ship to any international locations.
We use the best Logistics services available to conveniently and expediently ship products, Aquarium Setups, livestock, plants and coral to all locations in Australia. We ship to all major cities as well as to even the most rural locations. Refer to the following sections to the livestock shipping rates which are applied for each state.
The majority of our stock is shipped directly from our Sydney Warehouse and some items are dropshipped from our suppliers. Drop-shipped items have their own delivery lead times, which are out of our control.
COVID-19 Update: Delivery Timeframes
Due to the COVID-19 pandemic, it may take up to 60 business days to deliver certain items of dry goods, plants and livestock (fish & coral). These delivery lead times are out of our control and are due to extra measures taken at Quarantine, Customs and minor delays experienced by our providers. We thank you for your patience and apologise for any inconvenience caused. However, we endeavour to deliver order as soon as possible. Beyond this timeframe, you are entitled to receive a full refund.
Dry Goods and Live Plants Shipping
The shipping fee will be calculated upon checkout, according to weight and size of the product and delivery location.
Prior to shipment, you will receive a shipment notification email which includes your invoice and the estimated delivery date.
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number.
Orders can be shipped to your home, work or any other physical address you specify (however, orders cannot be shipped to PO Boxes).
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not available to receive your delivery. You can then contact the carrier directly to schedule re-delivery, pick up from their depot (if offered) or to amend your delivery address. Whilst our couriers will make every effort to deliver your parcel, the onus will be on the customer to arrange collection or re-delivery with the courier. Unfortunately we are unable to accept redelivery charges.
Note: The Buyer is obligated to be present to receive the order at the stated address. The Courier will request that you sign a Received Note which confirms satisfaction and acceptance of your order.
Returns, Refunds and Warranties
All warranties, refunds and returns will be handled as per the guidelines provided by the ACCC and Australian Consumer Law that protects you as a consumer in Australia.
In regards to our Livestock quality compliance, we comply with the Animal Welfare Code of Practice (2008) and operate in accordance with Australian Consumer Law.
You can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the product description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
We are not required to cancel your order, provide a refund or replacement if you change your mind, or when an item is delivered within our Shipping time frame.
Due to the COVID-19 pandemic, it may take up to 60 business days to deliver certain items of dry goods, plants and livestock (fish & coral). These delivery lead times are out of our control and are due to extra measures taken at Quarantine, Customs and minor delays experienced by our providers. We thank you for your patience and apologise for any inconvenience caused. However, we endeavour to send your order as soon as possible. Beyond this time frame, you are entitled to receive a full refund.
We are not obligated to cancel your order or provide a refund if we deliver items within our timeframe. Please refer to the COVID-19 Delivery Delay information for consumers, by the ACCC for details.
Livestock, Food and supplement items
Due to hygiene reasons and our stringent health and disease management protocol, under no circumstances are we able to accept any returns for fish, plants, livestock, food(dry or frozen) or supplement items. Therefore, please make your selection carefully.
We do not provide refund or exchange for change of mind or errors made by the customer when placing order.
We pride ourselves on on the health of our livestock and the high standard of packaging & delivery services we offer to our Customers. We use the best carriers and logistics teams in Australia to ship your livestock promptly and in the safest way possible. However, Buyer agrees to purchase livestock from us at his/her own risk. We do not take responsibility for any livestock deaths on arrival or if livestock appears fatigued or unhealthy to you. Accordingly, we are under no obligation to provide refunds or returns of any livestock.
Dry Goods and Electrical Goods only
All products sold are "fit for purpose", however we do not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer's specifications or consult us before making any decision to purchase. We reserve the right to accept returns/refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.
We do not provide refund or exchange for change of mind or errors made by the customer when placing order.
If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item(s).
You must notify us within 24 hours by email if you suspect that your goods are damaged or faulty. Once we determine the issue, we may request for you to send the item back to us (at buyer's expense) in the product's original packaging. Upon receipt of the return and inspection, we may offer you with a replacement.
Our Returns address is:
PO BOX 317
Returns can only be made within the first 7 days from date goods were received, along with original receipt at our discretion for refund, credit, replacement, or repair.
All returns (at Buyer's postage expense) must be carefully re-packed sent to us in its original packaging, with all manuals, blank warranty card, with serial no/barcode clearly visible other accessories and documentation included. The item cannot be damaged in any form. You return package should have tracking, as we take no responsibility if your return goes missing.
Item(s) must be unused and in the original condition it was received in.
Note: Where an item is returned has not been packed securely, or is not in a new or re-saleable condition when it arrives at our Warehouse, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
After inspection by our team, if the product is deemed faulty, we will replace the product with an even exchange of the same item, subject to in-stock availability and Manufacture warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.
We will cover the cost to ship the goods back to you or have them available for pickup. We will endeavor to make the claim as quick as we can but ultimately it is at the distributor’s discretion as to how long it take for them to fix or supply a replacement product.
Freight Policy - Dry Goods, Electrical Goods and Fish Tanks
Whilst every effort is made by us to ensure our shipment packing conforms to the highest standard, it is the Customer’s responsibility to check all parcels on delivery. The Customer must examine their order as soon as it arrives and note any signs of damage, defects, shortage of items or errors.
Upon delivery, a signature by you or your representative signifies all merchandise was received in undamaged, saleable condition (e.g. aquariums, sumps are free of any cracks, flaws or damaged frames) and verifies that there are no missing items. You must therefore examine your order before the Courier leaves the premises and only sign if the order is in perfect condition. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment.
All damages, defects, shortages or errors must be reported (with photos) to our office email WITHIN 24 hours of receipt. Failure to adhere to this requirement may result in denial of a replacement. We cannot accept responsibility if you have given authority for the package to be left unattended.
After Carrier inspection, we may replace the item; pay the cost of shipping the replacement to you and the cost of returning the damaged/defective item.
Warranty for Dry and Electronic Goods
We aim to stock only reputable worldwide brands which have undergone rigorous Quality Control, research and development to ensure our Customers have the best Aquarium products in the industry.
We support all warranties relating to products offered and supplied by us. Warranty terms vary for each product.
Generally, all our Electrical products carry a 1-3 year Warranty Term. Please refer to the supplied product documentation and/or product description for Warranty details.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
To make a Warranty claim, you need to put the claim in writing via our email, and we will respond accordingly. You will be required to supply us your receipt or Paid Order confirmation. If relevant, we will advise steps to resolve your product issue. If we determine that the product is indeed faulty, we will request that you send the item back to us or drop it off at our Retail store.
The cost of posting the faulty product to us will be paid by the Buyer and we will cover the cost to ship the goods back to our Distributor and then back to you. We will endeavour to make the claim as quick as possible. We do not cover freight expenses on warranty claims. It is sender's liability for return postage (with tracking).
All returns (at Buyer's postage expense) must be sent to us in its original packaging, with all manuals, blank warranty card, other accessories and documentation included. You return should have tracking, as we take no responsibility if your return goes missing.
We advise that you keep the original product packaging if possible. In the unlikely event that you intend to make a Warranty Claim or request for repair, and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and we accept no liability for any damage that may occur in transit.
After inspection by our team, if the product is deemed faulty, we reserve the right to repair or replace the product or relevant part (subject to in-stock availability and Manufacture warranty). Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.
Alternatively, if we are unable to repair or replace the product, we will provide the Customer with store credit or we may refund the price of the product (at the original price the product was purchased excluding postage cost).
Warranties for products purchased from us are deemed null and void for the following:
- Consumables, e.g. dry food, frozen food, supplements and medications;
- If there is damage to the exterior surfaces (including during transit);
- If the product was not used for its intended purpose
- If the product was tampered with in any way
- To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
- To damage caused by operating the product outside any guidelines published for use;
- To defects caused by normal wear and tear or otherwise due to the normal ageing of the product;
- If any serial number has been removed or defaced from the product;
- Where proof of purchase (invoice or paid order confirmation) cannot be provided;
- To damage caused by failure to provide dry storage for non-submersible electronic products ie. in aquarium cabinet that house open top sump filtration or in aquarium hood without proper ventilation.
Custom Built Aquariums by Aquarium Architect
Our sister company, Aquarium Architect provides outstanding, high quality custom built aquariums for residential and corporate clients. They design, build and install these aquariums, providing beautiful aquascaping and quality livestock. Please visit their website www.aquariumarchitect.com.au for a full list of services they provide.
Custom-built Tank Warranty
The Warranty for Custom-built Tanks provided by Aquarium Architect covers non-induced breakage, silicone rupturing or releasing. The following conditions apply:
- Limited to replacement of the Aquarium only.
- No Liability is inferred to loss or damage to stock, livestock or consequential damage to floor coverings, furniture or other item/s.
Note: Where breakage is determined as induced (damaged through transport, impact, improper construction or positioning of stand/cabinet) please refer to your Contents Insurance Policy under "Glass as furniture accidental breakage and consequential water damage".
Delivery and Unpacking CADE Aquariums
CADE brand Aquariums ordered from this website are delivered to your address in an unpacked state, in its original palette box. If the Buyer purchases the additional Aquariums Installation Service (additional cost) from along with a CADE Aquarium from this website, we will open your CADE Aquarium pallette box using professional tools and perform a full installation at your desired location.
NOTE: If you purchase CADE Aquariums from other online stores in Australia, upon receiving your CADE Aquarium, you may need to open the CADE palette box with a set of professional tools. Additionally, a minimum of two people will be required to effectively dismantle the Aquarium from the palette.
Free Delivery of Fish Tanks
The definition of "Free Delivery" of fish Tanks and other bulky items purchased from our store or online implies that the item(s) are delivered to the main door on the ground floor of your premises.
Flights of Stairs
In the case of Aquarium or heavy deliveries; if one or more flights of stairs need to be climbed in order to reach your main door, you must advise us at time of ordering. Additional charges apply.
In the case of apartment blocks, your item will be delivered to the main door on the ground floor of your building. If extra stairs need to be climbed to reach your main door, additional charges apply, and you must inform us when you place your order.
Installation, Maintenance and other Aquarium Services
We provide a range of services including installation, flat pack assembly, plumbing connection and retrofits, filter installation/servicing, aquascaping, addition/acclimatization of fish and more, whereby additional charges apply. Items bough with "Free Delivery" does not include any installation services as complimentary.
As some items come in a flat pack, or are partially assembled e.g. Fish Tank Cabinets we can assemble these for you (additional charges apply).
Please advise us at time of ordering if you require any installation services or any other services.
Last updated: 31st March, 2020.